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Vinod Kumar
IT Professional
Contact information
30th May 1976
Male
00919946903279
India / UAE
https://www.linkedin.com/in/vinod-kumar-7a021914b/
PROJECT SCOPE & Experience
 IT professional offering over 18+ years’ GCC experience in Cisco Voice, Server Administration, Networking, Data Center, IT Infrastructure Management, Budgeting, Costing, Business Engagement, Stakeholder & Vendor Management & System Monitoring. IT & General Service Project, Risk & Delivery Management Incident Management, Service Management, Change Management, Problem Management modules Integrated multiple technologies such as cable LAN V’s wireless LAN, Physical V’s VM & Hyper converged VM’s on a conservative platform to optimize the cost. Lead the management of hardware and software throughout the organization including servers, employee desktops/laptops, network / voice infrastructure. Internal networks, peripherals, and structured cabling Followed procedures, change management best practices to ensure Network availability and maintenance of Disaster recovery stance Transformed the business through operational strategies. Execute the project from the scratch and stabilized the same as well as enhanced on organizational productivity and performance through technology analysis. Evangelized Information Security best practices through corporate information security training and awareness programs. Pre-Sales & Business Development, Key Account Management, Vendors, Partners and Channel Management, Up & Cross Selling etc. Interfaced with Top Management for evolving strategic vision, driving change & infusing new ideas into practice.
System Trained
  • Cisco Door System / PA System Speech Log / Pollycom Network Alcatel Siemens NEC IMagical CCTV & Fire System Microsoft Exchange Right Fax Meeting Room Solution UPS
Profile Summary
ADEO & DOH
 /  2004 - 2019
Extensive experience in managing "Data Center, IT system & IT Operation" executing full 360 IT Infrastructure, Data center & Voice project management; ramping up projects within the budget & quality parameters as per project management & best practice guidelines, targeting senior-level assignments across the Gulf & India.
IT Infrastructure / Service Management / Risk & Delivery Management IT Solutions & Management Cost Reduction Initiatives Budgeting (CAPEX/OPEX) & Cost Control Data Center / UPS / Power / CCU Cisco IP Telephony/ Call center / Voice Mail / IVR project. Right Fax / Microsoft Exchange Voice Mail Implementation along with Cisco Harmony / Speechlog / Pollycom / Voice Recorder system. Meeting Room Solution, Q-Matic Customer service application. CCTV along with Voice recording, IMagical / Nevotek Billing system. Team Building & Leadership Public Addressing / Door System IT Audit Management Business Continuity Planning (BCP) Team Building & Leadership
Education
Electronics Diploma
 /  1990 - 1993
MCSE Microsoft Certified Systems Engineer/ Microsoft
CCNA Cisco Certified Network Associater / Microsoft
ITIL Foundation Certificate in IT Service Management / Online
Work experience
ADEO -Abu Dhabi Executive Office
 /  July 2019 - Dec 2019
Project Specialist - Delivery Manager
I worked in ADEO – Abu Dhabi Executive Office as “Project Specialist & Delivery Manager” my main responsibility are Coordinate internal resources and third parties/vendors for the flawless execution of projects Ensure that all projects are delivered on-time, within scope and within budget Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility Manage changes to the project scope, project schedule and project costs using appropriate verification techniques Measure project performance using appropriate tools and techniques Report and escalate to management as needed Manage the relationship with the client and all stakeholders Perform risk management to minimize project risks Establish and maintain relationships with third parties/vendors Create and maintain comprehensive project documentation Meet with clients to take detailed ordering briefs and clarify specific requirements of each project Delegate project tasks based on junior staff members' individual strengths, skill sets and experience levels Track project performance, specifically to analyze the successful completion of short and long-term goals Meet budgetary objectives and make adjustments to project constraints based on financial analysis Develop comprehensive project plans to be shared with clients as well as other staff members Attend conferences and training as required to maintain proficiency Perform other related duties as assigned and Develop spreadsheets, diagrams and process maps to document needs Conducting detailed risk assessments by analyzing documents, statistics, reports and market trends. Conducting weekly project reviews of all active tasks. Producing financial forecasts, monitoring against them and then reporting the results. Leading project & programmed risk management. Monitor, manage, configure & troubleshoot Cisco Voice system “Cisco CUCM, CUCC, Unity, IM Presence, MCU, CIMC & Cisco Jabber. Design, monitor, manage, configure & troubleshoot “Imagicle Billing, Harmony Voice Recorder, CCTV, Door System, Data center, UPC, CCU & Public Address system”. Prepare BOQ and Request for Proposals (RFPs), Request for Quotation (RFQs) for all Voice, Network, Infrastructure projects.  Liaise with vendors, service providers and perform project management for all Voice, Network, IT Infrastructure, CCTV, Auditorium AV system, Public Address system and Door access system Design & Planning new ADEO sites, prepare Building plans, Office Layout, Cable Tray design and Power Infrastructure Design, RFP, RFQ, CCU, UPS, CCTV, Public Address system, Data center set up along with floor IDF, Meeting Room solution, AV and Structure cabling. Managing Datacenter & IT rooms along with Racks arrangement, cooling system, Water leakage system, UPS power, Close Control Unit (CCU), CCTV, Access control system and Monitoring system.
Department of Health
 /  Dec 2004 - June 2019
IPT - Telecommunication & Project Engineer
From 18th December 2004 onwards I worked DOH as “IPT Telecommunication and Project Engineer” my main responsibility handling Manage project scope and manage project changes through the change management process Provides performance review input and development recommendations for team members Generate metrics and provide regular briefings and dashboards to senior management on the performance of the ongoing infrastructure projects Work with customers and technical resources to develop project plans, detailing work break down structures and identify critical path Provide continuous improvement feedback both written and verbal to improve services and processes Knowledge of project management tool, such as project charter, work breakdown structure, performance metrics Manage process improvement initiatives assessing current and future state solutions contributing to improving the success of the project portfolio Monitor, manage, configure & troubleshoot Cisco Voice system “Cisco CUCM, CUCC, Unity, IM Presence, MCU, CIMC & Cisco Jabber. Design, monitor, manage, configure & troubleshoot “Imagicle Billing, Harmony Voice Recorder, CCTV, Door System, Data center, UPC, CCU & Public Address system”. Prepare BOQ and Request for Proposals (RFPs), Request for Quotation (RFQs) for all Voice, Network, Infrastructure projects.  Liaise with vendors, service providers and perform project management for all Voice, Network, IT Infrastructure, CCTV, Auditorium AV system, Public Address system and Door access system Design & Planning new ADEO sites, prepare Building plans, Office Layout, Cable Tray design and Power Infrastructure Design, RFP, RFQ, CCU, UPS, CCTV, Public Address system, Data center set up along with floor IDF, Meeting Room solution, AV and Structure cabling. Managing Datacenter & IT rooms along with Racks arrangement, cooling system, Water leakage system, UPS power, Close Control Unit (CCU), CCTV, Access control system and Monitoring system.
Shangri-la Hotel
 /  may 2003 - dec 2004
PABX Supervisor
I worked as PABX Supervisor my main responsibility is looking for ALCATEL-PABX system, this system based on ACT-ALCATEL CRYSTAL TECHNOLOGY with fully non-blocking system in which each peripheral can communicate with 8mb link with any other peripheral board. These are multi service communication system for voice, data and based on 32 channels PCM. This system in for general-purpose additional 30 party conference circuits, trunk call music on hold circuits, ISDN data down loading 128kb. Paging system, Voice mail system, Billing system Guest & Admin side, Fidelio system, ADSL line, Less line configuration & Interface line system.
Alcatel Telecom
 /  may 1999 - ap 2003
Asst Manager Customer Support
Worked as Asst. Manager-Customer Support at ALCATEL TELEREX COMMUNICATION (I) LIMITED, Mumbai Office. Having responsibility of maintaining complete service team, installation, system integration depends upon customer requirements, maintaining complete data base of all service team, site survey and supporting marketing team
Alcatel Telecom
 /  Nov 1996 - feb 1999
Customer Support
Worked as a Technical Customer Support in ALCATEL BUSINESS SYSTEM at their Bangalore office. Having responsibility of all service, installation system, servicing cards, telephone, mobile, system integration depend upon customer requirement and working R&D department. Training for C-DOT & RAX256 System Testing, System Servicing, Servicing Cards, R&D Department, Assembling Cards, Telephone Exchange and System Configuration

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